Contact Willows Scentials
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Willows Scentials is an Online Shop

We post Australia wide ~ No International 

PAYMENT OPTIONS

 

PayPal

Once you enter all your details at the checkout, you will be redirected to the PayPal website to log in & enter your PayPal account to finalise your order. 

Stripe

We use Stripe, a highly secure credit card processor to accept Visa, Mastercard & Amex payments.

Credit card details are not held in our system.

We are not able to take credit card details over the phone, all payments are required to go through either PayPal or Stripe. 

SHIPPING (Australia Wide)

Australia Wide: Our shipping is based on the weight of your order.

add products to cart ~ view cart which will show the postage rates and options

SORRY, PICK UP IS NOT AVAILABLE

 

​​Postage Times

 

 

Regular  3-6 business days

Express 1-3 business days

Regular Registered 3-6 business days

Depending on location.

EXTRA COVER CAN BE TAKEN ON TOP OF THESE OPTIONS for orders $100 + . 

These estimated times are from the time your parcel is posted, and not from the time you placed your order.

Business days (does not include public holidays, or weekends).

DISCOUNTED DELIVERY FOR ELTHAM 3095, RESEARCH 3095

FREE LOCAL DELIVERY TO ELTHAM 3095 / RESEARCH 3095 WHEN YOU SPEND $40+

Must be located in Eltham or Research Vic 3095 ~ FREE Delivery is hand delivered therefore must not be PO BOX.

If you require PO BOX please use other options, thank you.

POSTAGE

We send all parcels with tracking numbers.
You have a choice of Regular, Express or Registered Postage (Signature on delivery).

I cannot replace items lost by Australia Post as once they are posted they are beyond my control, therefore we recommend registered postage or extra cover.

If you choose not to have registered postage (signature on delivery) Australia post will leave your parcel at your premises. once the parcel has been delivered, Australia Post records it has been delivered. If the parcel is removed/stolen from your premises australia post or willows scentials is not responsible.

We are NOT responsible for boxes left on your porch or designated delivery area. Without a note on your order that you require a signature delivery, your order is subject to be left at your home. If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch. It is at your risk or loss if your order is left without a signed delivery.

Please ensure you advise a safe drop off location if not using registered.

Please note the delivery times are from the time your parcel has been posted, not from the time your order is received.

You will receive all relevant tracking information once we have shipped your purchase.

Discount coupons are valid for 3 months. 

RETURNS
Because of the personal nature of handmade soap and for hygiene reasons, soaps cannot be returned. Please choose carefully, and if you have not tried handmade soap before we recommend a small order to begin with to ensure you are happy with our soap.
All of our products, candles, melts are made to order. Please ask questions before ordering as we do not accept refunds if you change your mind.

Soap - Ready to be dispatched  3 BUSINESS DAYS 

Candles/Melts: 3 BUSINESS DAYS before being posted as are custom made.
Because each product is hand made to order, we do not accept returns.

All sales are final, refunds are not available should you change your mind.


If there is a fault with a product/damaged during shipping please email me asap.

You may be able to claim via australia post - depending on option you chose at check out.

Claims must be made within 7 days of receipt of goods.

IF DAMAGED BY POST: 

Photographs are required.

These will be forwarded to Australia post, and again, is at their discretion

goods must be unused if making a claim

I strive to make my customers happy.
If you have any concerns, please contact me.

Postage & return policy is at bottom of page at check-out, please read before sending your order, thank you! 

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contact willows scentials

This message service is for Willows Scentials

 customers only.

Please send message here, and someone will return your message.

All enquiries and responses are via email only. 

Response time within 24hrs (business days).

                                                                                                                                                                                     

Spam is not welcome, and will be ignored, thank you!

We donate to our own charities - thank you for your understanding..

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Wholesale is not available

willows scentials contact
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Premium Australian-made Beeswax Candles & Body Soap. 

Willows Scentials is an Australian online marketplace of scented candles, essential oil candles, beeswax candles, wax melts,

Specialty Soap . Goats Milk Soap.

All handmade in Melbourne, Australia