We post Australia wide . 

Payment is via paypal at check out ~ secure check out.

Credit card can also be made via paypal ~  You do not require to have a paypal account in order to pay via credit card.

You will be given 2 options 

Paypal

​or

Pay With Credit or Debit Card via PayPal button.

 

SHIPPING (Australia Wide)

Australia Wide: Our shipping is based on the weight of your order.

add products to cart ~ view cart which will show the postage rates and options

 

​​Postage Times

 

 

Regular  3-6 business days

Express 1-3 business days

Regular Registered 3-6 business days

Depending on location.

EXTRA COVER CAN BE TAKE ON TOP OF THESE OPTIONS . 

FREE LOCAL DELIVERY TO ELTHAM 3095 / RESEARCH 3095 WHEN YOU SPEND $40+

PLEASE CONTACT ME FOR COUPON CODE to receive free shipping at checkout. Must be located in Eltham or Research Vic 3095

SORRY THIS SERVICE IS CURRENTLY UNAVAILABLE DUE TO COVID RULES, HOWEVER WE CAN STILL POST TO YOU!

 

POSTAGE

We send all parcels with tracking numbers.
You have a choice of Regular, Express or Registered Postage (Signature on delivery).

I cannot replace items lost by Australia Post as once they are posted they are beyond my control, therefore we recommend registered postage or extra cover.

If you choose not to have registered postage (signature on delivery) Australia post will leave your parcel at your premises. once the parcel has been delivered, Australia Post records it has been delivered. If the parcel is removed/stolen from your premises australia post or willows scentials is not responsible.

We are NOT responsible for boxes left on your porch or designated delivery area. Without a note on your order that you require a signature delivery, your order is subject to be left at your home. If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch. It is at your risk or loss if your order is left without a signed delivery.

Please ensure you advise a safe drop off location if not using registered.

Please note the delivery times are from the time your parcel has been posted, not from the time your order is received.

You will receive all relevant tracking information once we have shipped your purchase.

RETURNS

Because of the personal nature of handmade soap and for hygiene reasons, soaps cannot be returned. Please choose carefully, and if you have not tried handmade soap before we recommend a small order to begin with to ensure you are happy with our soap.
All of our products, candles, melts are made to order. Please ask questions before ordering as we do not accept refunds if you change your mind.
Olive Oil Soap - Ready to be dispatched NEXT DAY (if no candles/melts items included).
Our soaps have been cured for over a month, and are ready to post when ordered.
Candles/Melts: 3 BUSINESS DAYS before being posted as are custom made.
Because each candle is hand made to order, we do not accept returns.

All sales are final, refunds are not available should you change your mind.


If there is a fault with a product/damaged during shipping please email me asap.

You may be able to claim via australia post - depending on option you chose at check out.

Claims must be made within 7 days of receipt of goods.

IF DAMAGED BY POST: 

Photographs are required.

These will be forwarded to Australia post, and again, is at their discretion

goods must be unused if making a claim



I strive to make my customers happy.
If you have any concerns, please contact me.

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No Paypal account required to pay

with your credit card

Australian Made & Owned

beeswax candls . scented candles . essential oil . bath . body . skincare .

MELBOURNE SYDNEY QUEENSLAND PERTH ADELAIDE AUSTRALIA

Willows Scentials Beeswax Candles & Honey Soap